Change Log

• Fixed Client's button css (was btn-error not btn-danger).
• Fixed dropdown's not saving correctly on Categories / Announcements. Was defaulting to 0 unless editing.
• Fixed Branding dropdown (bg-red-500 was listed as bg-sky-500)
• Temporary fix for Announcements Editing, to show only for the main Admin, was shown to everyone. Need to fix perms to show for all Agents in a future version.
• Turned debug mode off by default.
• Fixed the notification pop up for searching for customers because they can't search tickets, they shouldn't get the notification.
• Fixed the account manager name and email for the customer profile, wasn't grabbing the correct ID.
• Announcements didn't check if the category was valid, so error'd on edit we require a number not the empty, so validation was added to ensure it's a number.

• PHP 8.4 support officially.
• Change the sorting of the responses in Tickets. Newest at Top or Bottom, your choice.
• Launched Announcements.
• Changed the dashboard main routes to use a Controller, to allow customisation of the Guests / Customer content.
• Improved the design of the tickets view (Margins / Paddings).
• Improved the dark mode to remove the liner gradient from pages and improvement all over Ticaga.
• Improved by hiding the select all box on tickets overview if there's no tickets.
• Added a Responses divider to show people the main ticket response and then the replies.
• Improved the navigation because of the dynamic content for guests and customers.
• Improvement to the alerts for no content.
• Improved a lot of the colours on Ticaga to reflect the Brand Colour selected in the branding section. This changes:

1. Alerts for no content background.
2. Online users badge background.

• Improved the company name in the powered by, if you have set one in the Branding page, it now shows that one and not the one set in the .env on installation. Meaning you don't need to set that anymore. If it's not set it will show the .env one.
• Improved the dark mode changer to a darker grey background to make it look better.
• The logo component has been updated to link to the dashboard route.
• Removed the un-used controller functions.
• Updated the database_version to 1.3.4 as we've added tables and seeding in this version.

• Replaced env('') to config('') which fixes issues when files are cached and improves overall experience.
• If Mail server details weren't configured it caused issues, now we have a mail.enabled function, set to false by default.
• Fixed requirements on the submitting ticket form, from the form side to Livewire.
• Change debug=true to debug=false in the .env.example.
• Fix Email bug on responses, as emails weren't being sent if the ticket wasn't assigned to a client.
• Fixed ETA Time because it was checking for status = 1, however since we use Enum Statuses, this needed to be changed to closed.
• Published Livewire assets to public, because this broke Ticaga as the Livewire.js wasn't found.

• Added Notifications.
• Tailwind 4 Support
• DaisyUI 5 Support
• Added a Button row on tickets to improve the feel of the page.
• Added Markdown support to the tickets replies.
• Added a share link to public tickets, which now has a button instead.
• Changed text on pages to translation variables to make it easier when translating in the future.
• Changed Support Tickets to Tickets, Assigned to renamed to just Tickets on your Assigned to me page.
• Improvements to Dark Mode designs.
• Added Types Enum to prepare for Categories.
• Created a controller for Categories.
• Added views for Creation and Editing Categories.
• Rename the tables components from tickets to tables, so they can be used with other livewire views as they're no longer just for tickets.
• Added Announcement routes to web.php so we can start work on the Announcements now the Categories are ready.

• Notes are sent to the customer by email.
• Fix for 1.1.1 broke the support department name, this fixes that too.

if ($responses) {

if ($responses && $response["is_note"] != '1') {

• New Response Mailer had a ")" in the wrong place. This prevents the email being sent.
• Ticket view date was incorrect.

• Mailing is now supported:- When customers create a ticket, you and the customer both get an email confirming that a ticket has been opened, responses to emails get sent to both agents and customer as-well. And if a ticket has been closed only the customer gets the email.
• Ticket Ratings:- Customers can now rate their tickets depending on their experience with your agents.*

• Changed to Eloquent:- We've changed from Query Builder to Eloquent to improve the speed of Ticaga.
• Change Customer:- We've re-added the change customer dropdown from our previous design. This also allows you to assign public tickets to a customer.
• Customer IP Address:- You can now see the IP Address of the customer who submitted a ticket.
• Page Titles:- You can now see what page you're on in Ticaga, with our friendly page titles.
• Ticket Open Count:- You can now see how many tickets are open in the tab title, sadly this only works on page load at the moment, we want to make this dynamic soon.

• Employee's online shows 2 when one agent is logged in from two devices. This has been corrected.