NEW STABLE
about 17 hours ago

Ticaga 2.2.0 has been released

Ticaga 2.2.0 Release Announcement We’re excited to announce the release of Ticaga version 2.2.0, featuring over 100,000 lines of new code and significant improvements across the platform.

What’s New in 2.2.0?

Bug Fixes:
  • Fixed a few permissions errors since creating the superadmin role for the first user and Senior Management.
  • Improve the UI for the Author Biography section on Announcements.

Improvements:
  • Added Customer Ratings to Tickets.
  • Create Department moved to a Modal (We may revert it back in 2.3.0).
  • Improved the UI for ticket creation.
  • Added Announcement Likes & Views
  • Ticket count on Sidebar navigation.
  • Phone number Validation. (Phone numbers countries are set in .ENV.)
  • Logs Registration attempts.
  • New License page (update and view your License)
  • Added Attachment support to Tickets.

NEW Features:
  • Ticket Viewers for Employees (Requires: Reverb)
  • Added Email Piping with Mail Settings UI.
  • Browser Sessions.
  • Extensions - You can now add Extensions and build your own.
  • Importer (CSV Import, SupportPal, WHMCS, Blesta, HelpScout, FreshDesk, ZenDesk)
  • Brand new Installer (GUI and CLI).

Looking Ahead to 2.3.0

Development is already underway for our next release, we’ve got THREE new Extensions; Knowledge base, GDPR Compliance and the SLA Tracker coming, keep updated by joining our discord server today.

A new Paid LiveChat Extension will also be available shortly, this will tie into the SLA Tracker’s Business hours and Holidays and offline messages get sent to the assigned ticket department. More information soon about that.

We welcome your feedback and feature requests at https://feedback.ticaga.com

Thank you for choosing Ticaga.